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Avr012014

07:34:01

Mitel, Shoretel, Snom Offer New Voip Phones











Print The UC news highlights continue today with new VoIP phones released separately by Mitel, ShoreTel, and snomalong with an acquisition by Genesys designed to enhance its contact center portfolio. Mitels 6800i series of IP business phones, launched at the Enterprise Connect conference in Orlando, FL, are designed to offer the broadest possible interoperability and support for both on-premise and hosted services. The new SIP phone series comes from Mitel's recent merger with Aastra, building on the 6700i series feature set, with adding high-resolution color displays and GigE interfaces for clearer image and video support. According to a statement by Dave Johnson, marketing manager for Business Communications at Mitel, Adding the 6800i series to [the Mitel] portfolio further expands customer choice with highly interoperable phones that are designed to work with all of the world's leading IP call platforms." The phones will begin shipping worldwide through Mitel partners starting next month. ShoreTel also announced it is shipping the ShoreTel 400 series IP phones for ShoreTel Sky, expanding the companys UCaaS solutions portfolio. The 400 series IP phones for ShoreTel Skyare designed to deliver seamless integration with all ShoreTel cloud applications for an enhanced user experience. The SIP-based ShoreTel 400 series phones for ShoreTel Sky are available in three models IP480, IP480G, and IP485G ranging from a basic phone to a more advanced backlit, color display phone for executives. And in a third announcement, snom technology announced at Enterprise Connect 2014 that its snom UC edition Lync qualified phones can leverage Lync servers native administration interface for easy device management directly from the Lync server. According to a statement from Michael Knieling, COO of snom, the snom UC edition phones can be managed natively via the Lync Server without the need for additional servers or provisioning tools. Because this can all be done directly via the Lync server administration interface the cost and complexity of additional network infrastructure, training and maintenance are reduced. In other news, Genesys announced that it has acquired the assets of the Solariat business, a social customer care and analytics platform company. Genesys intends to use the acquisition to extend its social media engagement capabilities. Commenting is a statement on the acquisition, Paul Segre President and Chief Executive Officer, Genesys said, Combining Solariats patented social analytics technology with the Genesys Customer Engagement Platform will give Genesys customers a powerful new tool to deliver accurate and consistent answers across all customer touch points including social media.
For the original version including any supplementary images or video, visit http://www.networkworld.com/community/blog/mitel-shoretel-snom-offer-new-voip-phones







ShoreTel Hooks Up Its IP Phones to Unified Communications Cloud






Today, ShoreTel is announcing that the phones it rechristened ShoreTel Sky now include IP phones made by ShoreTel . Bernard Gutnick, senior director of product marketing for ShoreTel, says that with the addition of support for ShoreTel phones, ShoreTel Sky now supports a full range of IP communications services webblog via everything from third-party IP phones from Cisco to softphones that are embedded in a variety of devices. In addition, ShoreTel Sky also exposes RESTful application programming interfaces (APIs) through which applications such as Salesforce.com can be integrated with ShoreTel Sky. As unified communications in the cloud continue to mature, what is not so clear is how much people will rely on handsets versus voice capabilities that have been embedded in a device or an application. Gutnick says that, for now at least, support for unified communications within a device or application is supplemental to the use of handsets that are deeply engrained within most office cultures. Adoption of unified communications has never lived up to expectations. Increased reliance on the cloud to deliver these services should increase usage . But it may very well turn out that, for example, location-based services will see a lot more usage once they are embedded in an application than they do today. ShoreTel, of course, isnt the only provider of communications services in the cloud to figure this out. In the meantime, however, the rise of unified communications services in the cloud that are accessible via APIs does mean that those traditional PBX systems that so many businesses rely on today just became that much more arcane.
For the original version including any supplementary images or video, visit http://www.itbusinessedge.com/blogs/it-unmasked/shoretel-hooks-up-its-ip-phones-to-unified-communications-cloud.html




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